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Crowne Plaza Niagara Falls Ny - Riverside By Ihg, Niagara Falls
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Key details
About the Resort
7001 Buffalo Ave,
Niagara Falls,
New York,
United States of America,
14304,
New York State
Crowne Plaza Niagara Falls Ny - Riverside By Ihg is a 3-star hotel offering comfortable accommodations and various amenities. This riverside property features a year-round indoor pool and fitness center, along with a restaurant serving Italian dishes. The hotel is a short drive from popular attractions like Niagara Falls and Goat Island.
Rooms & Amenities
The hotel offers 140 comfortable rooms, featuring ultra-comfort beds, flat-screen TVs, and coffee makers. Select rooms like the 'Upper Rapids' and 'Lower Rapids' offer beautiful panoramic views of the Niagara River.
Dining Options
Guests can dine at the on-site restaurant Bella Vista, which specializes in classic Italian dishes. Breakfast is available daily, and outdoor dining is possible on the expansive riverfront patio.
Leisure & Activities
The Crowne Plaza features a year-round indoor pool and a fitness center for leisure activities. Nearby attractions include Niagara Falls State Park, Goat Island, and the Aquarium of Niagara, all within a short drive.
Business & Services
The hotel provides 5,220 square feet of conference space suitable for meetings and events with a top-notch catering staff. Transportation options include bus stops within walking distance and Niagara Falls International Airport located 6 miles away.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Explore available ways to reach your dream destination
City Center
Niagara Falls
2.3
mi
Airports
Niagara Falls International (IAG)
3.7
mi
Buffalo Niagara International (BUF)
20.4
mi
Train
Niagara Falls Amtrak
3.7
mi
Train400 ft
Bus
Bus stop700 ft
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Jet Tub
“The bathroom featured an amazing jet bathtub that made for a relaxing end to each day. The spacious shower was also a highlight!” view full review
Cozy Amenities
“I loved the room features, especially the microwave and refrigerator, which made it convenient to store and enjoy snacks. The view of the water from the bed was simply stunning!” view full review
Good Dining Area
“The counter area with two chairs was perfect for our meals, providing a cozy spot to enjoy our food while admiring the calming water view.” view full review
Spacious Comfort
“The room was not only neat and clean but also provided a comfortable living area that allowed us to relax and unwind while enjoying the beautiful scenery.” view full review
General
No smoking on site
Free Wi-Fi
Paid parking
24-hour reception
Only dogs are allowed
Rooms/ Facilities for disabled
Security
Elevator
Sundry/Convenience store
Vending machines
Ice machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Canoeing
Hiking
Cycling
Bowling
Stationary bike
Fishing
Guest Parking
Microwave on request
Services
Housekeeping
Laundry
Welcome drink
Email service
Happy hour
Dining
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Catering service
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Audiovisual equipment
Children
Cribs available
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Heated swimming pool
Ballroom
Live entertainment
Treadmill
Pool with view
Shallow end
Room features
Air conditioning
Garden furniture
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Microwave on request
Media
Free local telephone calls
Data ports
AM/FM alarm clock
Room decor
Carpeted floor
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Location
7001 Buffalo Ave,
Niagara Falls,
New York,
United States of America,
14304,
New York State
Map view
street view
7001 Buffalo Ave,
Niagara Falls,
New York,
United States of America,
14304,
New York State
City landmarks
Island
Grass Island
2.8
mi
Bridges
North Grand Island Bridge
2600 ft
Chute du niagara
4000 ft
Regal Niagara Falls Stadium 12
1.1
mi
East Overlook
1.1
mi
Duck blind
1.1
mi
Griffon Park
1.6
mi
332 Prospect St
Niagara Falls State Park
4.1
mi
Parks
Buckhorn Island State Park
1.3
mi
Navy Island
1.8
mi
101 Old Falls St
Old Falls Street
4.0
mi
Eagle Overlook
1.6
mi
Parks
Hyde Park
2.0
mi
Island Church
2.0
mi
Church
Island Presbyterian Church
2.0
mi
Four Seasons Cinema
2.1
mi
Seasons Cinema
2.1
mi
Gill Creek Park
2.2
mi
Niagara Falls International Airport 9900 Porter Road
Ira G. Ross Aerospace Museum
2.8
mi
La Chute River
The Falls of Carillon
2.3
mi
Niagara Parkway
Battle of Chippawa National Historic Site
2.5
mi
Kingdom Hall of Jehovah's Witnesses
2.3
mi
Parking area
Summit Park Mall Parking Lot
2.5
mi
Battle of Chippawa
2.6
mi
Church
St. Leo's Church
2.5
mi
Calvary Baptist Church
2.5
mi
Hope Church
2.5
mi
Niagara Falls Veterans Memorial
2.5
mi
Singer Castle
2.6
mi
Nearby
Island
Grass Island
2200 ft
Restaurants
Macoretta's
600 ft
6926 Buffalo Ave
Lasalle Yacht Club
1400 ft
73 S 68th St
Jaco's Restaurant
1400 ft
7202 Buffalo Ave
Brown Bear Diner
3000 ft
6124 Buffalo Ave
Reviews and Ratings
Feedback from previous guests about their experience
62%
liked the resort and would come back again
Friendly staff
Nice river view
Noisy rooms
Plumbing issues
6.2/10
Nice
Rooms
5.4
Location
7.4
Service
6.9
Dining
5.4
Guest reviews
6.2/10
based on 13 reviews
7.4
7.4/10 based on 2816 reviews
Larry
United States of America,
January
2025
5.0/10
My stay at the hotel was quite disappointing. While the location was great, making it easy to access Niagara Falls, the rooms fell short of basic cleanliness standards. The service left a lot to be desired, and I had a rather uncomfortable experience during breakfast. Overall, I felt the value for money was lacking, especially considering the state of the facilities.
Rooms
5.0
The rooms were dirty, with hair in the shower and unclean sinks, which made my stay less enjoyable. Although I appreciated that my room faced the pool, cleanliness is key.
Service
5.0
The service was quite unprofessional and inattentive, especially during breakfast when the waitress rushed us out. I expected better care in a hotel setting.
Location
8.0
The location was perfect for a quick trip to Niagara Falls, just about 10 minutes away, which I appreciated. It had the potential to be a good base for our visit.
Dining
5.0
The breakfast options were oily and lacked flavor, which was disappointing considering the price. I felt there should have been more variety.
Facilities
5.0
Overall, the facilities seemed neglected. The dining area should have been cleaner and more inviting.
Charles
United States of America,
January
2025
5.0/10
My stay at the hotel had its ups and downs. The location was great, just a short drive from Niagara Falls and near lots of shopping options. However, the rooms could definitely use some deep cleaning, and the dining experience left a lot to be desired. The staff was friendly, which was a plus, but the overall service at times felt rushed. I'd say it offers some good value as a base for exploring the area, but I wouldn't recommend it if you're looking for luxury.
Rooms
5.0
The rooms had stains on the bathroom walls and ceiling, and overall cleanliness was questionable.
Service
5.0
The staff seemed rushed at times, and there were some loud confrontations with guests that detracted from the experience.
Location
7.0
The location was nice, not right at the Falls, but close enough, and near shopping. It felt a bit sketchy, but I didn't mind driving to the attractions.
Dining
5.0
Dining was a letdown as the food wasn't good, and not many options were available.
Facilities
5.0
Basic facilities, nothing stood out as particularly great.
Charles
United States of America,
December
2024
6.8/10
My stay at the hotel was a mixed bag. The location is fantastic, just a short drive from Niagara Falls, and the parking space was sufficient. While the staff was mostly wonderful and helpful, my experience with the front desk wasn't great. The room we stayed in was quite small for five people, and it was full of flying bugs and had an uncomfortable chill to it upon arrival. I appreciated the cleanliness but wished for a better overall experience.
Rooms
5.0
The room was quite small for five people, and we encountered flying bugs and spiders. It was also uncomfortably cold when we entered, but it was otherwise clean.
Service
7.0
Overall, the service was really great and helpful, but I had a less than pleasant interaction with the front desk officer.
Location
8.0
The location is excellent, just a five-minute drive from Niagara Falls with good parking. However, it's in a rough part of town.
Dining
7.0
The dining options were decent, but I would've loved to see more variety.
Facilities
6.0
Facilities were okay, but nothing stood out as exceptional during my stay.
Philip
United States of America,
December
2024
5.4/10
My stay at the hotel had its ups and downs. While the location was nice and away from the busy traffic, the rooms were unfortunately facing the parking lot and quite noisy. The staff were friendly and helpful, but I experienced a significant issue with unrequested charges added to my account. Overall, the hotel had its charm, but it didn't quite meet my expectations for comfort and service.
Rooms
5.0
The rooms were not comfortable at all, especially with the view towards the parking lot and some noise issues. I'd say it felt like a $65-$85 room.
Service
5.0
While the staff was generally friendly, I had a negative experience when one employee yelled at me regarding unexpected charges. This made my family feel unwelcome.
Location
7.0
The hotel has a nice location, which is a bit removed from busy spots. It overlooks the river, providing a great view, but some areas of the hotel seemed a bit run down.
Dining
6.0
I found the dining options to be okay, but some items seemed overpriced, especially with the $10 daily charge.
Facilities
5.0
Facilities had potential, but I faced issues with plumbing, like backed-up drains that were off-putting.
Friendly staff
Noisy rooms
John
United States of America,
October
2024
7.2/10
The hotel has a lovely location with a beautiful view of the river, which I really enjoyed. The rooms were clean and comfortable, but I had hoped they'd be adjacent as I requested. The staff was friendly, but there was a bit of a delay with room cleaning. Overall, the pricing felt reasonable for what we got, even though the dining options weren't great.
Rooms
8.0
The rooms were clean and comfortable, although they weren't adjacent as I requested.
Service
7.0
The staff was too friendly and pleasant, but they were unsympathetic to the delay regarding the room cleaning.
Location
9.0
The location was very nice with a great view of the river, which was amazing.
Dining
5.0
The breakfast was a bit disappointing as it was sparse and not very varied, only offering toast, bagels, or waffles.
Facilities
7.0
The hotel had good amenities, but I expected a bit more from the overall facilities.
Sally
United States of America,
October
2024
6.2/10
I had a mixed experience at this hotel. The location was great, just a short drive from Niagara Falls, and the staff was friendly and did their best to help us. However, the room we stayed in was not cleaned properly, which was disappointing. Overall, I think the hotel has potential but needs some improvements.
Rooms
5.0
The room was spacious with two queen-size beds, but it was right beside the elevator which was a bit noisy. It could have been cleaner, to be honest.
Service
8.0
The service was friendly, with staff often seen pitching in wherever they could. Emily, in particular, went above and beyond to make sure everything was okay.
Location
7.0
The hotel's location is decent, about 15 minutes from Niagara Falls by car. While it's not exactly in the heart of tourist attractions, it was manageable for us.
Dining
5.0
I was disappointed by the lack of a complimentary breakfast. It would have been nice to start the day with more options.
Facilities
6.0
While the pool area was well-maintained, the hotel could benefit from more amenities.
Laura
United States of America,
September
2024
7.0/10
I had a pleasant stay overall at this hotel with friendly staff and a clean pool, but the rooms felt a bit dated and could have been cleaner. The location is great for visiting the nearby falls, but the area itself felt a bit run down. The dining options were limited and it was unfortunate that breakfast wasn't included, though the pool area was nice for relaxation.
Rooms
6.0
The rooms were a little dated and could have been cleaner, holding little privacy, but they were spacious enough.
Service
8.0
The staff was nice and friendly, took care of my needs, and clarified that breakfast is not included.
Location
7.0
The hotel is great with a view of the Niagara River and close to the falls, but the area looked shady and not very safe.
Dining
5.0
The breakfast was limited to toast, bagels, or waffles only available on weekends, which was a bit of a letdown.
Facilities
8.0
The pool area was well-maintained and enjoyable, making it a nice spot to unwind.
Jim
United States of America,
August
2024
8.2/10
I had a pleasant stay at this hotel, with clean and comfortable rooms and incredibly friendly staff that made me feel welcome. The location near the river and close to Niagara Falls was definitely a highlight, though the area could use some development. The breakfast dining experience was decent but could have offered more variety. Overall, it's great value for money, especially considering the beautiful views.
Rooms
9.0
The rooms were clean and offered a comfortable stay, plus there was an extra bed option, which was great for my needs.
Service
10.0
The service here was outstanding; the staff was very friendly and accommodating during check-in and check-out, and they really made an effort to ensure I was satisfied.
Location
7.0
The location was nice, right by the river and close to Niagara Falls, but the surroundings could be improved as it felt a bit run-down in areas.
Dining
7.0
The breakfast was enjoyable with a good selection of hot and cold dishes. However, it was limited during my stay due to understaffing.
Facilities
8.0
The facilities were good, and I appreciated how well-maintained they were, especially the common areas.
George
United States of America,
August
2024
6.0/10
The hotel had a great location by the river, making it easy to explore Niagara Falls. While the staff was incredibly friendly and helpful, I found the rooms to be a little dated and not as clean as I'd hoped. There were some issues, like towels missing at the pool and having to ask for basic supplies. Overall, the experience was mixed, with some positives but definitely room for improvement.
Rooms
5.0
The rooms were a bit dated and could have been cleaner. It took over 2 hours to warm up since it only got to 65 F after being set to 68 F, and I had to ask for basic items like toilet paper and towels.
Service
9.0
The service was fantastic! The staff was very friendly and offered great suggestions for local dining, which really added to my stay.
Location
6.0
The location is nice, right by the river near the bridges, but the overall area felt run down and wasn't very family-friendly.
Dining
6.0
The dining options were decent but could use more variety for the price. I was surprised to find out about daily parking fees only after checking in.
Facilities
5.0
The hotel facilities need some attention; the pool had no towels available at any time, which was disappointing.
John
United States of America,
July
2024
6.6/10
The hotel has a beautiful view of the water and the rooms are spacious and clean. The location is convenient, especially for our shopping plans. However, the service could use improvement as first impressions were not great, and the dining experience was a bit lackluster and overpriced for what we received.
Rooms
Service
6.0
The staff was friendly and took care of my needs, but the initial service wasn't ideal, and it felt like a mixed bag overall.
Location
8.0
I loved the location right along the river, even though it’s not super close to the Niagara Falls, it was still convenient for shopping.
Dining
5.0
The dining options were okay, but certainly not impressive; it felt overpriced for what was offered, and I missed having a complimentary hot breakfast.
Facilities
7.0
The facilities, including the pool, were generally clean and enjoyable, though they could use a little more maintenance.
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